Tag Archive For "customer satisfaction"
6 reasons why online reviews are essential for your brand
From electronic equipment to health services, it is rare for a person to make a purchasing decision without first researching different options on the internet and reading several online reviews left by those who have already tried the product/service. For this reason, getting satisfied customers to leave their testimonials is increasingly important for e-commerces in …
Checkout in e-commerce: how to improve the customer experience
Ecommerce owners generally focus their attention on marketing and sales, which is obviously important. However, there is another crucial element for conversions: the customer experience when closing a deal, that is, at the checkout. The checkout process is where you turn visitors into customers. It doesn’t matter how effective your marketing is if you can’t …
Tips to improve customer service in your online store
While eCommerce sites can be extremely convenient, they can fail in certain areas. The most common is the difficulty of providing the same quality in customer service that you would find in a physical store. However, providing great service in e-commerce is just as important as in any consumer-facing business. Why is customer service so …
