Tag Archive For "customer experience"
Parcel tracking in e-commerce: understand its importance
Running a business that ships products to customers can be quite stressful. After all, dealing with consumer expectations is not easy, which is why parcel tracking is so important in e-commerce. 7 Advantages of tracking orders in e-commerce Used to express delivery, online consumers expect to receive their orders faster and faster. With the popularization …
Delivery Options for Ecommerce
There is no one-size-fits-all shipping strategy for ecommerce. The delivery options for your business will depend on your audience, margins, product and several other factors. As a general rule, offering varied shipping options helps reduce shopping cart abandonment and increase conversions. 4 delivery options for e-commerce Let’s start by talking about four delivery options to …
Shipping packaging: how to protect your products during delivery
As shipping packaging is a booming business in its own right, with logistics experts around the world eagerly awaiting the development of new materials and more sustainable options. When it comes to choosing the ideal package, protection capacity is the most important factor to consider. After all, damaged or broken shipments mean losses for your …
Product Return in Small E-commerce: How to Do It?
How a small business handles the request for product return defines your customer service and the success of your business. A fair and well-designed return policy shows that the store is not just interested in making a sale, but also in nurturing a customer relationship. Product Return: What to do before it happens Good customer …
How to Avoid Cart Abandonment in Ecommerce
Shopping cart abandonment It’s a painfully real challenge for retailers of all sizes and segments. Fortunately, there are strategies ecommerce sites can adopt to prevent this from happening and increase conversion rates. Factors that drive shopping cart abandonment According to research UPS 2019 Pulse do Online Shopper, the four main factors contributing globally to cart …
7 Tactics to Boost Your Online Sales with Social Media
Social media platforms have emerged as powerful tools for entrepreneurs to promote their brands, acquire quality leads and increase their revenue with online sales. Specifically for ecommerce, these channels are one of the best ways to market products and services efficiently. How to increase your online sales using social media It has been a while …
6 reasons why online reviews are essential for your brand
From electronic equipment to health services, it is rare for a person to make a purchasing decision without first researching different options on the internet and reading several online reviews left by those who have already tried the product/service. For this reason, getting satisfied customers to leave their testimonials is increasingly important for e-commerces in …
6 Social Commerce Strategies to Boost Sales
Social Commerce it’s where social media and e-commerce meet. In recent years, networks like Instagram, Facebook, YouTube and TikTok have created features that allow purchases within their platforms, and this has created new revenue streams for brands around the world. It is expected that by 2030, social commerce revenue will reach 6.2 billion dollars worldwide, …
Checkout in e-commerce: how to improve the customer experience
Ecommerce owners generally focus their attention on marketing and sales, which is obviously important. However, there is another crucial element for conversions: the customer experience when closing a deal, that is, at the checkout. The checkout process is where you turn visitors into customers. It doesn’t matter how effective your marketing is if you can’t …