Best food delivery service: what you need to know
If you have a restaurant and now plan to have the best food delivery service, there are some things you need to know.
While you may have all the expertise about serving food locally, when it comes to organizing delivery logistics you need to think about things like packaging, how your customer will order online and who will deliver.
5 things you need to know to have the best food delivery service
Working with an app delivery for years, here’s what we’ve learned from our customers and delivery drivers.
1. Your ecommerce must be nice and smoothie to use
Yes, you need one website to sell online and building a good one, even with all the AI that already exists, is not such a quick and simple task.
Your website must clearly show the dishes sold and for this you need good photos and accurate descriptions of ingredients, portion sizes, prices, etc.
Afterwards, it will be necessary to provide online payment options and make the check out process as easy as possible, so the customer doesn’t end up giving up right when it’s time to order.
If you can hire someone to develop a website for your food delivery service, great, but if not, you can count on ready-made platforms for this, such as app Delivery365.
These platforms are a good option especially for those just starting out and for smaller businesses, as they have the entire structure ready and you only need to register your products.
Our advice: give it a test and see if it works well for your company.
Now, whether developing your own website or using a third party, remember these fundamental requirements:
- Quality photos of dishes and detailed descriptions
- Intuitive design (easy to understand, navigate and place desired items in the cart)
- Various payment options
- Easy check-out
For a food delivery service, a tracking option is a plus!
– 7 Advantages of tracking orders in e-commerce
2. The right package is a must
The French fries cannot arrive wilted, the soup cannot arrive cold and the sauce cannot spill over onto the other ingredients or onto the customer when they open the package.
Do you realize the importance of packaging? We can say that to create the best food delivery service, the chosen containers are 50% of the success.
Study the packaging available on the market, we have great articles here about this.
See what your competitors use. Place orders in their stores and see if the food arrives with the quality you want yours to arrive.
Carry out tests, budgets, simplify the packaging process and the amount of packaging required as much as possible without compromising on quality.
Once you’re happy with the functionality, think about the aesthetics. It’s no lie that the first impression is what lasts.
Customer satisfaction starts with what they see. Make your product beautiful, put your brand on it, send a message, a “bon appetit”.
Lékué’s “To Go Organic” series uses recycled and organic materials – like wood fibers and RPET from industrial waste. This packaging is fully sealed and functional, without relying on traditional plastics.
Its soft, natural color palette and minimalistic illustrations communicate a clear sustainability message: less plastic, more organic. Lékué doesn’t just deliver food – it delivers a greener lifestyle.
Kino’s takeout packaging draws inspiration from vintage camera bags and reflects the brand’s hybrid identity – a vegetarian restaurant, bar, and cinema in one. The box features three compartments: one for mains, one for soups or stews, and one for salads or bread, each separated for freshness.
The interior is printed with detailed illustrations of the restaurant’s architecture and decor, turning every unboxing into a visual journey. It’s not just a meal – it’s a story in a box.
IMPORTANT: Think about sustainability! Mainly the younger generations, large consumers of delivery, give importance and preference to companies that think about the environment.
– Types of packaging for food delivery
3. You need to prepare your team
Logistics is a fundamental part of any delivery service who wants to succeed.
If you are going to have the restaurant demand plus the delivery demand, you need to think about this logistics and train your team in these new processes.
Don’t think that you just have to carry on with your work as normal and do everything at the same time, something will definitely be delayed or the quality will be compromised and you will have complaints.
Think about the following:
- Kitchen organization: Create a specific space for preparing delivery orders, separating it from the public service area.
- Organization of orders: Use a system to manage delivery orders, such as an app or software, to facilitate organization and control of delivery times.
- Trained team: Train your team to handle delivery orders, including preparation, packaging and delivery.
- Pickup area: Provide adequate space so that delivery people can collect orders quickly and efficiently.
It is important to think about whether all your dishes are capable of being delivered with quality.
Only place on the online menu those that can arrive while maintaining their flavor and presentation.
4. You need committed delivery people (and you must earned them)
No delivery people, no delivery service, right? And believe me, you need good delivery people.
There is no packaging that can resist an unwilling or careless delivery person.
Treat your delivery person well, don’t make them wait for hours, don’t keep the money they earn and, importantly, encourage your customers to tip.
If you can, leave a separate, comfortable area where they can stay if they need to wait a few minutes to pick up their order.
Delivery drivers work hard and everyone needs them, remember that.
If you are pleasant and treat them with respect, they will definitely prioritize your products and your customers will eat before.
In online commerce, agility = satisfaction.
– Advantages of Express Delivery
5. You need your customers satisfied and giving you great reviews
As we said, the best marketing for a delivery service is customer reviews. So, ask for them, because not everyone is used to taking the time to leave them.
Another good way to encourage your customers to leave reviews and place new orders is by offering a discount coupon on their next purchase.
If you’re starting out, you need all the good advertising you can get, so offer benefits to those who leave reviews, tag your restaurant in social media posts, place repeat orders and are loyal to your brand.
Creating the best food delivery service is a process that comes with time and experience.
Study the competition, do market research, do tests and adjust your operation while conquering your customer base.
A delivery service can generate great income if you know how to run it.
– Strategies for using discount coupons in e-commerce
Count on Delivery365 to offer the best food delivery service to your customers
Offering a food delivery service requires a lot of planning and anticipating your customers’ needs, but it’s worth the investment.
Revenue in the Online Food Delivery market is projected to reach US$1.40tn in 2025.
According to the Statista Report, revenue is expected to show an annual growth rate (CAGR 2025-2029) of 7.83%, resulting in a projected market volume of US$1.89tn by 2029.
Delivery kitchens are expected to represent half of food services by 2030.
To succeed in this field, however, in addition to the quality of the product, it is necessary to prioritize agility in delivery.
Consumers are not willing to wait hours, especially when it comes to food.
Who manages well e-commerce logistics can offer delivery at lower prices and shorter times.
This ends up increasing customer satisfaction and has a positive impact on sales.
With focus on providing an agile and secure delivery service, the Delivery365 is an e-commerce application that connects your business to a base of hundreds of registered delivery drivers.
Specialized in fast delivery, the app Delivery365 has everything you need to create your online store with ease and start selling products and services right now.
– How to create a service delivery
To learn more, visit our website, learn about our solutions and guarantee the best food delivery service for your customers.
