Tag Archive For "customer service"
Parcel tracking in e-commerce: understand its importance
Running a business that ships products to customers can be quite stressful. After all, dealing with consumer expectations is not easy, which is why parcel tracking is so important in e-commerce. 7 Advantages of tracking orders in e-commerce Used to express delivery, online consumers expect to receive their orders faster and faster. With the popularization …
Product Return in Small E-commerce: How to Do It?
How a small business handles the request for product return defines your customer service and the success of your business. A fair and well-designed return policy shows that the store is not just interested in making a sale, but also in nurturing a customer relationship. Product Return: What to do before it happens Good customer …
How to Avoid Cart Abandonment in Ecommerce
Shopping cart abandonment It’s a painfully real challenge for retailers of all sizes and segments. Fortunately, there are strategies ecommerce sites can adopt to prevent this from happening and increase conversion rates. Factors that drive shopping cart abandonment According to research UPS 2019 Pulse do Online Shopper, the four main factors contributing globally to cart …
Tips to improve customer service in your online store
While eCommerce sites can be extremely convenient, they can fail in certain areas. The most common is the difficulty of providing the same quality in customer service that you would find in a physical store. However, providing great service in e-commerce is just as important as in any consumer-facing business. Why is customer service so …
Client retention in e-commerce: see 5 strategies
Client retention is an important part of your e-commerce success strategy. Check out 5 tactics to guarantee faithful customers. See what client retention is and how to apply it in e-commerce Your e-commerce is set and the first deliveries were a success! This means you’ve already overcome the initial challenge: to win your first customers. …
