Tag Archive For "customer service"
Product Return in Small E-commerce: How to Do It?
How a small business handles the request for product return defines your customer service and the success of your business. A fair and well-designed return policy shows that the store is not just interested in making a sale, but also in nurturing a customer relationship. Product Return: What to do before it happens Good customer …
How to Avoid Cart Abandonment in Ecommerce
Shopping cart abandonment It’s a painfully real challenge for retailers of all sizes and segments. Fortunately, there are strategies ecommerce sites can adopt to prevent this from happening and increase conversion rates. Factors that drive shopping cart abandonment According to research UPS 2019 Pulse do Online Shopper, the four main factors contributing globally to cart …
Tips to improve customer service in your online store
While eCommerce sites can be extremely convenient, they can fail in certain areas. The most common is the difficulty of providing the same quality in customer service that you would find in a physical store. However, providing great service in e-commerce is just as important as in any consumer-facing business. Why is customer service so …
